FAQ (Frequently Answer Question)
Q: Can I Order Mixed Sizing For SwimWear?
A: Due to a mixed number of sizes and variances in our inventory we cannot offer any mixed sizing for our tops & bottoms.
However if you’d like to purchase 2 sets of the same piece so that you can get mixed sizing we do offer a special 50% off discount code for orders that apply.
At checkout use code MIXEDSIZE to redeem your 50% off discount. Thanks for understanding and sorry for any inconvenience.
Q: What if I Put The Wrong Shipping Address on My Order?
A: If you accidentally shipped your package to the wrong address we can cancel your order and change the shipping information if your product has not left our facility.
If you package has already shipped, please visit our carriers website here.
They will be able to “intercept” your package and deliver it to the right location.
Q: Do You Offer a Refund if I Don’t Like The Product?
A: Absolutely! We offer a full refund on your order if you don’t like the product. Simply visit our refund policy page for complete details.
Q: How Long Does Shipping Takes?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 12 to 21 business days. For International orders, please allow up to 30 days.
Q: How Do I Check The Status of My Order?
A: Upon placing your order, please allow up to 3 business days to have your order processed.
Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once you order has been shipped, you will receive a tracking number to your order.
You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment.
If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: Do You Ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is Your Website Secure with My Personal Information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted.
We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Our policy lasts 30 days money back guaranteed.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Any item that is returned more than 30 days after delivery
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for more info.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
And a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $85, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Feel free to shoot us an email at: firstname.lastname@example.org.
Please allow up to 48 hours for us to get back to you. If you did not hear back from us for more than 3 business days, please email us again with our contact information below.
Email: email@example.com, Thank you!
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